Privacy Policy

Privacy Policy

Introduction

Welcome to https://system-boiler-repair-service.vibereports.co.uk! We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, storage, and processing of information about you in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connecticut Transparency and Accountability Data Practice Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy is applicable to all aspects of our online presence, including our website, mobile applications, services, and products offered under the brand ‘system boiler repair service’ or simply ‘the Company’. However, please be advised that this policy does not extend to third-party platforms, applications, or services linked from our site. These external entities have their own privacy policies governing data collection and usage.

Processing Activities

This policy covers various interactions:

  • When you use any of our applications or services as an authorized user, we may collect and process your personal data.
  • If you visit our websites, linked to this Privacy Policy, we track your online behavior for analytics and improvement purposes.
  • When you communicate with us via email, phone, text (SMS), or other channels, we record and store these interactions.

Personal Data Collection

We gather diverse types of personal data, including:

  • Account Information: This includes user names, email addresses, contact details, and account settings choices.
  • Payment Information: We collect data needed for processing payments, such as card details, billing addresses, and payment history.
  • Financial Information: This may cover bank account numbers or investment portfolios, if you choose to share them with us.
  • Purchase Information: Details about your purchases, including products ordered, quantities, prices, and delivery addresses.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information for analytics and service customization.
  • Location Data: If you opt-in, we may track your location to provide location-based services.
  • Feedback and Reviews: Any comments, reviews, or ratings you share with us contribute to improving our services.
  • Social Media Information: We might collect data from social media platforms when you interact with our content or engage with our social media accounts.
  • Product Information: Details about products you show interest in, add to your cart, or purchase from our e-commerce platform.

We acquire this data through direct user input, automatic tracking technologies, and third-party sources, all in compliance with relevant privacy regulations.

Cookies

Our website employs cookies to enhance user experience and gather analytics. Cookies are small text files stored on your browser or device, categorized as:

  • Strictly Necessary: These ensure core functionalities of our site, like remembering login details.
  • Preference: Cookies in this category remember settings you’ve chosen for a personalized experience.
  • Analytics: Used to collect statistical data about user behavior, helping us improve our services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your preferences.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. Once the purpose for which the data was collected is fulfilled, we securely delete or anonymize it from our systems. Data retention periods vary based on legal obligations and business needs, ensuring that your information is handled responsibly over time.

Security Measures

The Company has implemented robust security measures to safeguard your personal data:

  • Encrypted Communication: We use encryption protocols to secure data during transmission.
  • Secure Third-Party Processing: We engage trusted third parties to process data on our behalf, ensuring they adhere to strict privacy and security standards.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. Our services are designed for adult users, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights (Data Subject Rights)

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: If your information is inaccurate or incomplete, you have the right to ask for corrections.
  • Erasure (Right to be Forgotten): Under specific circumstances, you may request the deletion of your data.
  • Restriction: You can limit the use of your personal data in certain situations.
  • Portability: In some jurisdictions, you have the right to receive your data in a structured format and transfer it to another controller.
  • Objection: You may object to the processing of your data for specific or all purposes.
  • Non-Discrimination: You have the right to be free from discrimination when exercising your data subject rights.
  • Appeals/Complaints: You can file complaints with your local data protection authority or contact our privacy team directly.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.

Contact Information

For inquiries related to privacy, data subject rights, unsubscribe requests, or general data-related questions, please contact us: